Last updated: 2026-01-23

1. Overview

We want you to have a positive experience with Prime Energy Set. This policy explains when returns and refunds are possible.

2. Eligibility for Returns

Due to the nature of consumable products, opened or used items cannot be returned for hygiene and safety reasons.

Returns may be accepted only if:

The product is unopened, unused, and in its original packaging

The return request is made within 7 days of delivery

Proof of purchase is provided

3. Non-Returnable Items

The following items are not eligible for return:

Opened or used products

Products damaged due to misuse or incorrect storage

Products returned without original packaging

4. Refunds

Once an eligible return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

Shipping costs are non-refundable, unless the return is due to an error on our part.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

Your order number

A description of the issue

Clear photos of the product and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service. We cannot guarantee receipt of returned items without tracking.

7. Contact for Returns & Refunds

To request a return or refund, please contact:
📧 [email protected]

8. Policy Updates

We reserve the right to update this Refund and Return Policy at any time. Changes will be posted on this page.